1. THE CONTRACT:
A trip refers to any product itinerary or activities that you buy with us including Trekking, Tours, Expeditions, and/or other adventure and tour programs.
Before your booking is confirmed and a contract comes into force, the Company reserves the right to increase or decrease brochure prices.
For Nepal Trips, you will have to make a non-refundable deposit of 25% of trip cost at the time of booking the trip. You can pay the remaining amount upon your arrival in Kathmandu and before the trip departure.
At time of booking a non-refundable deposit of 25% is due along with due airfares (if client wants the company to arrange it) before 21 days of trip departure. If youre booking 21 days or less prior to departure, full payment is due.
Our Bank Details for wire Transfer:
Address of the Beneficiary: Mahankal, Kathmandu, Nepal
Account Name: Randonnee Nepal Treks Pvt.Ltd.
Account number 00204264230017
Name of the Bank: Himalayan Bank Ltd.
SWIFT Code: HIMANPKA Bank Address: Maharajgunj, Branch, Kathmandu, Nepal
Please note that we are not liable of any delay or loss during the transfer process. If in case due to use of mediator bank or any other reasons if the money received by us is less than the amount sent, you are requested upon arrival to pay accordingly so that the total is equivalent to the product cost.
( Final payment on trekking, tours, climbing, expedition or any kind of trips in Nepal can be made upon arrival in Nepal. Final payment can be made by bank transfer, travel check, cash or by Credit Card (Visa or MasterCard). There is 4% surcharge when the payment is made by cards (this applies to all payments; deposits, final balances, trip extension and miscellaneous purchases.)
(b) India/Tibet/ Bhutan Trips:
Any cancellation by a Client must be made in writing and acknowledged by the Company. The date on which the request to cancel is received by the Company or its Agents will determine the cancellation charge applicable.
• Cancellation 60 days or more before departure: Loss of deposit.
• Cancellation less than 21 days before departure: 100% of cost of services booked.
Please note that no refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized.
6. CANCELLATION OF A TOUR BY THE COMPANY:
• Randonnee Nepal Treks reserves the right to cancel any trip, including a guaranteed trip, prior to departure due to reasons beyond its control (i.e. due to natural disasters, flight cancellation, consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or other untoward occurrences. In such a case only, Randonnee Nepal Treks will refund the trip price only. If The Company cancels a departure which is guaranteed to run, we will refund the trip price, or you are entitled to take an alternative trip of the same value.
• The Company is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.
7. MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS:
Some trips may be unsuitable for Clients due to age, mobility, pregnancy or physical or mental conditions. It is the Clients responsibility to check prior to booking. The Company is not required to provide any special facilities unless it has agreed to do so in writing. The Company will do its best to meet Clients special requests including dietary, but such requests do not form part of the Contract and therefore the Company is not liable for not providing these requests.
Adequate and valid travel insurance is compulsory for all travelers. Your travel insurance must cover accidents, injury, illness and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability. The Company also recommends it covers trip cancellation, curtailment and loss of luggage and personal effects. You must carry proof of insurance with you and produce it if reasonably requested by the company employees or suppliers. The company reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your trip, with no right of refund, if you are unable to provide proof of insurance when requested.
9. FLIGHT DELAYS AND CHANGES IN THE ITINERARY:
Moreover, Randonnee Nepal Treks does not accept any responsibility for costs incurred as a result of missed international flight, but would assist to make alternative arrangements wherever possible. Please also note that while on the field, we may have to make some changes in the itinerary due to unforeseen circumstances.
10. TRIP AMMENDMENT:
You must carry a valid passport and have obtained the appropriate visas when traveling with Randonnee Nepal Treks . Please ensure your passport is valid for 6 months beyond the duration of the trip. Nepal Visa is available on arrival in Nepal. For Tibet and Bhutan, the company can make necessary arrangements upon request. For India, the client will have to acquire the Visa from their own home country.
Randonnee Nepal Treks would not be liable for any injury/health conditions/emotional or other conditions suffered by the client during the trip. Similarly, our package cost does not include any personal insurance. Hence, we advise the clients to take adequate insurance packages, including medical emergencies and evacuation by Helicopter.
There will be no discounts or monies refunded for missed or unused services, this includes voluntary or involuntary termination/departure from tour, i.e. sickness, death of a family member etc, late arrival on the tour, or premature departure either voluntarily or involuntarily.
14. UPDATING OF TERMS AND CONDITIONS:
The Company reserves the right to update and amend these terms and conditions at anytime. It is the responsibility of the Client to keep updated with any changes. The current version of terms and conditions will always be found on the website www.randonneenepaltreks.com and will be the terms referred to in any dispute.